1.How Do I Place Order?
Create Order
a) Billing Details:
- Company Name (If any):
- Billing Contact Name:
- Billing Contact Number:
- Billing Address:
b) Submit your print ready artwork, make sure you state clearly:
- Print Ready Artwork attachment.
- Print Product material and quantity. (Example: Matt/ Gloss lamination, 5 boxes)
- Final Print Size (Example: 90mm x 54mm)
c) Submit through our online system.
d) Our agent will get back to you as soon as possible.
2. How do I send in my artwork?
You can submit your artwork through our website order form or via email. (info@monkeyprint.com.sg)
3. Is the price includes design?
The price quoted does not include design charges.
4. Is the price including delivery charges?
No, it does not. The delivery method are as follows:
1. Self-Collect
118 Aljunied Ave 2, #01-116 Singapore 380118
* For collection only.
2. SingPost SmartPac (2-4 working days)
Business Card / Namecard Sticker / Stamp – $5/location
* Up to 3kg (300mm x 190mm x 70mm)
3. Courier Service (1-2 working days after job done, doorstep delivery)
Business Card/Label Sticker/Stamp – $10/location
Other Printed material (flyer, letterhead, envelope, booklets, roll up banner etc..) – $20/location
Free delivery if:
1. Namecard/Sticker/Stamp – order above $100
2. Other Printed material (flyer, letterhead, envelope, booklets, roll up banner etc..) – order above $200
5. When is the ordering cut off time?
Monkey Print ordering cut off time: Monday – Friday 6pm.
Order approved after cut off time, Saturday, Sunday and public holiday will be taken in as the following work day’s order.
6. What is the printing lead time?
Once payment confirmed, Monkey Print will provide the estimated delivery date.
- Self-Inking Stamp: 2 – 4 working days;
- Namecard , Leaflet, Letterhead, Poster, Tag, Banners, Aluminium Roll Up Stand, Stickers: 4 – 7 working days;
- NCR Cash Bill: 5 – 8 working days;
- Add-on: finishing (spot UV, round-corner, lamination, hot-stamping, folding, creasing line, matt/gloss lam, cut into several pieces etc.) subject to additional charges and processing days.
7. Can I use a hard-copy or scanned-copy file as print ready artwork?
No. These are not print ready artwork. Please kindly refer to Q8’s answer for available artwork format.
8. What are the available file formats for my artwork?
Artworks are accepted in PNG, JPEG, PDF, AI, PSD. Please make sure the pictures have a resolution of at least 300dpi in CMYK mode to avoid poor quality image.
Please read the guideline and download the template at www.monkeyprint.com.sg/template
9. Do you provide artwork design services?
Yes, we do. Below are the charges:
- Name card: $40
- A5 Leaflet: S-$50, D-$80
- A4 Leaflet: S-$60, D-$100
Including 1 major revision and 2 minor revisions.
Price excludes logo redraw/ design.
10. Can I design my artwork in other sizes?
Yes, but you will need to get a quotation and check on the size availability.
11. What will happen to my order if my artwork does not meet the artwork requirement?
The particular artwork will be on hold. You will be informed by Monkey Print and required to resend the corrected artwork.
12. Can I change the artwork after artwork confirmation?
No. We will proceed on printing upon artwork confirmation.
13. How can I make payment?
There are 2 payment methods:
Mail cheque to us (KIICKS IT AND ADVERTISING PTE LTD) or
Bank transfer to our company’s OCBC account “689890879001”
Payment has to be made first before printing commences.
Cash on Delivery is not available.
14. Is Monkey Print charging GST?
There are no GST charges. All prices are nett.
15. Will the colour of my printed product matches 100% to the original colour of my artwork?
No. the current printing technology is still unable to reach a 100% colour accuracy even it is under the supervision of highly experienced employees.
However, the level of colour difference is subjected to the printing machine each company has.
Other factors that may cause colour deviation:
- Paper stock – the quality of paper, its surface and brightness can affect the outcome of printing colours.
- Humidity levels – Damp weather can cause saturation of ink colours.
- Types of press machines – Different press machines produce different colour results.
- Monitor displays and colour settings – Unmatched calibration of monitor colour or colour settings (RGB, CMYK) can lead to misrepresentation of final colour output.
